本研究通过定量分析方法探究在智慧养老服务领域如何通过数智化手段提升老人满意度。研究数智化赋能下智慧养老服务满意度的影响因素,运用结构方程模型来分析影响老人满意度的因素。研究结果表明:1) 数智化服务技术和设备的易操作性、更新速度及安全保障程度正向影响养老服务满意度;2) 数智化数据对老年人提供个性化服务的能力和对老年人需求变化的响应程度正向影响养老服务满意度;3) 老年人获得教育培训的持续性和老年人与数智化技术之间的有效沟通和反馈程度正向影响养老服务满意度。基于此,研究提出四点建议:1) 共同构建稳定环境支持数智化与智慧养老协同发展;2) 以老人需求为中心开展技术开发及迭代工作;3) 增强对老年人使用智慧养老产品及服务的教育指导;4) 根据不同老年群体需求,提供更具定制性的服务。This study explores how digital intelligence methods can enhance the satisfaction of elderly individuals in the field of smart elderly care services through quantitative analysis. It investigates the impact factors of smart elderly care service satisfaction under digital intelligence empowerment and uses structural equation modeling to analyze the factors affecting elderly satisfaction. The results indicate: 1) The ease of operation, update speed, and security level of digital service technology and equipment positively affect the satisfaction of elderly care services;2) The ability of digital data to provide personalized services for the elderly and the responsiveness to changes in elderly needs positively affect the satisfaction of elderly care services;3) The continuity of education and training for the elderly and the effectiveness of communication and feedback between the elderly and digital technology positively affect the satisfaction of elderly care services. Based on this, the study proposes four recommendations: 1) Jointly build a stable environment to
我国正向深度老龄化社会迈进,养老问题已成为我国亟待解决的关键问题。为探究政府购买居家养老服务的实施效果,文章以成都市武侯区为例,从服务对象的满意度入手展开研究。通过文献梳理与理论研究,结合问卷调查、实地访谈与案例分析等方法,提出政府购买居家养老服务评价指标体系,并从服务人员、内容、质量、便捷性四个维度对满意度进行分析。目前武侯区在服务购买、服务承接等方面需要进一步整改,通过规范组织管理与队伍建设、构建多元化服务供给格局、强化服务宣传与普法教育、建立健全评估监管机制、加大支持性环境建设力度等措施提升服务对象满意度,加强政府购买居家养老质量建设。China is moving towards a deeply aging society, and the issue of elderly care has become a key problem that urgently needs to be solved. To explore the implementation effect of government purchasing home-based elderly care services, this article takes Wuhou District in Chengdu City as an example and starts with the satisfaction of service recipients to conduct research. Through literature review and theoretical research, combined with questionnaire surveys, field interviews, and case analysis, this paper proposes an evaluation index system for government purchases of home-based elderly care services, and analyzes satisfaction from four dimensions: service personnel, content, quality, and convenience. At present, Wuhou District needs further rectification in terms of service purchase and service undertaking. Measures such as standardizing organizational management and team building, building a diversified service supply pattern, strengthening service publicity and legal education, establishing and improving evaluation and supervision mechanisms, and increasing the construction of supportive environments are needed to improve the satisfaction of service recipients and strengthen the quality construction of government purchas
